Capitec Bank are on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

Job Purpose

To contribute towards an optimal and unique client experience in providing payment related support to internal and external clients and stakeholders:

  • Investigating and resolving payment queries and complaints.Obtaining information from clients to determine and execute required actions on systems and platforms in line with service level agreements and targets

    • REQUIREMENTS Experience

    Minimum:

  • Minimum 3 years in a Forex environment, working with outward payments.Previous experience working with Forex Systems (SWIFT, etc.)
    • Ideal:
  • 3+ years in a Forex and banking environment 3+ years call centre experience and telephone etiquette 

    • Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational

    Qualifications (Ideal)

    • A relevant tertiary qualification in Banking
      • KnowledgeMinimum:
    • Customer care and service protocol including telephony skills Compliance with Company Policies and ProceduresOperational RiskKnowledge and understanding of basic pricing concepts and application to client transactions / accountsKnowledge and understanding SA Reserve Exchange Control regulations, SWIFT standards, cut-off times, etcRelevant knowledge of payment documentation such as, Invoices, transport documentation and customs documentation.Relevant knowledge of International Foreign Exchange, payment and clearing systems. 
      • Ideal:
    • Understanding of business services banking products.Working knowledge of Payment Systems including SWIFTDepartmental strategies to support business unit plans

    Skills

    • Attention to DetailCommunications SkillsDecision making skillsInfluencing SkillsPlanning, organising and coordination skills

    CONDITIONS OF EMPLOYMENT

    • Clear criminal and credit recordMust have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system.

    HOW TO APPLY

    We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:1. To see what this job is about and complete a short assessment, please click here!2.  Once you have completed the above finalize your application by clicking apply below Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.