Location: Durban, KwaZulu-Natal | Closing Date: 04 September 2023
Ithala invites applications from persons interested to fill the 2 x Call Centre Consultants position.
REFERENCE NUMBER: BN23156
An exceptional opportunity awaits a dynamic individual with the right qualifications and experience to deliver consistent world class client experience by providing sales, service and support to existing and new clients and to generate and refer sales and retention leads to team members.
DUTIES AND RESPONSIBILITIES
Reporting to the Call Centre Manager the successful candidate will be expected to:
Cross sell our products and proactively refer sales opportunities to other departments.
Provide clients with product knowledge and general banking education.
Handle and resolve client’s queries in a friendly and courteous manner.
Maintain professionalism and strict adherence to Ithala’s key controls and procedures.
Maintain high knowledge levels of Ithala’s Products and Services.
Attend to and resolve client’s queries within the set time frames, preferably within the 1st call without compromising the quality of your service.
Ensure that you are always signed in and ready to take clients calls as per schedule.
Adhere to relevant compliance and regulatory requirements.
Represent and advocate Ithala brand and live the company values.
Build and maintain relationship with all stakeholders.
Handle the most complex customer complaints or enquiries and timeously escalate unresolved queries to relevant department.
REQUIREMENTS
With good understanding and proven track record in a Call Centre environment, the ideal candidate will possess:
- Grade 12.
- FAIS recognized qualification, not less than 120 credits.
- First Level Regulatory Examination (RE5).
- Minimum (1) year frontline customer service experience in a Banking / Financial environment.
- Computer proficiency in MS Office Suite and the banking system.
- Proven ability to identify lead generation opportunities and cross selling.
- Ability to multitask through entering and retrieving information from computer databases while talking to customers on the telephone.
- Good problem solving, planning and organising skills.
- Maintain professionalism, respect, and integrity.
- Accuracy and attention to detail.
HOW TO APPLY
CLOSING DATE: 04 SEPTEMBER 2023
INTERESTED APPLICANTS MUST FORWARD A DETAILED CV; CERTIFIED COPIES OF QUALIFICATIONS AND ID DOCUMENT BY E-MAIL TO: HR_recruitment3@ithala.co.za
KINDLY ALSO INCLUDE A MOTIVATION OF HOW YOU MEET EACH OF THE ENTRY REQUIREMENTS LISTED ABOVE AND QUOTE THE REFERENCE NUMBER FOR THE POSITION.
WRITE REFERENCE NUMBER AND POSITION ON THE SUBJECT LINE.
PLEASE NOTE: LATE APPLICATIONS AND APPLICATIONS WITH NO REFERENCE NUMBER WILL NOT BE CONSIDERED.
CORRESPONDENCE WILL BE LIMITED TO SHORT-LISTED CANDIDATES. ALL SHORT-LISTED APPLICANTS WILL BE SUBJECTED TO ASSESSMENTS, REFERENCE AND CREDIT CHECKS.
IF YOU HAVE NOT BEEN CONTACTED WITHIN 1 MONTH OF CLOSING DATE OF THE ADVERTISEMENT, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.
